When should I ask an NPS question?
The best time to send an NPS survey is after a meaningful interaction with your brand.
That way, customers will have experienced enough of what your business has to offer to know whether they would recommend you to a friend..
How is NPS calculated?
To calculate your Net Promoter Score, subtract the percentage of Detractors from the percentage of Promoters. It is that simple. So, if 50% of respondents were Promoters and 10% were Detractors, your Net Promoter is a score of 40.
Who has the highest NPS score?
Net Promoter Score benchmarks for top brandsCompanyNPS Score1Apple472Google113Microsoft454Coca-Cola082 more rows
What is a bad NPS score?
Consider you are an organization working in the software industry, and the industry average NPS is 34+. If your NPS score is between 30 to 40, you have a good NPS score. You may be far away from the leaders with scores such as 55, 60, etc. But if your score is 25 or even below, it’s considered as bad NPS score.
What is a good NPS question?
Your NPS question should ask the user how likely they would be to recommend your product or service to another customer. Underneath the question should be a numeric scale the customer can use to measure their willingness to refer your company.
What is the ultimate question NPS?
NPS – which is sometimes referred to as the “The Ultimate Question” – is a customer satisfaction benchmark that measures how likely your customers are to recommend your business to friends, colleagues, and other contacts. You can think of it as a numerical value that indicates how loyal your customers are.